TicketNetwork COVID-19 Event Cancellation and Postponement Policies

South Windsor, CT - March 6, 2020 - With news of events being cancelled and consumer anxiety high related to the current COVID-19 “Coronavirus” outbreak, TicketNetwork wanted to provide details related to its cancellation and refund policy for tickets to events sold through its marketplace.

TicketNetwork serves as a secure link between buyers and sellers for event tickets - but has no say in whether or not events are postponed or cancelled. Our policies related to cancelled and postponed events for tickets sold through our marketplace are as follows:

• Events that are cancelled by organizers without being rescheduled are eligible for a full refund - less any delivery charges incurred.


• For events that are postponed or rescheduled, tickets will be honored for the rescheduled date. If new tickets are issued for the event that has been rescheduled, buyers will be contacted with instructions on how to access the updated tickets.

The full terms and policies for purchases on the TicketNetwork.com retail website are available here. Please note that other websites powered by the Ticket Network exchange have their own terms and policies available on the respective website where tickets were purchased.

Thus far, we have seen minimal impact on events here in the United States due to this COVID-19 outbreak, but believe it is important to keep our customers informed and aware in the unlikely scenario of an event cancellation or postponement.

Those interested in learning more about the Centers for Disease Control and Prevention (CDC) guidelines related to COVID-19 can read more at their website.

About TicketNetwork
TicketNetwork® is a leading software provider in the secondary ticket marketplace, powering an extensive network of retail websites offering tickets to sought-after concert, sporting, and theater events worldwide. Based in South Windsor, Connecticut, TicketNetwork was founded in 2002.

CONTACT

Sean Burns
sean.burns@ticketnetwork.com
(860) 644-4000 x1156
(443) 928-7331 (mobile)